Hello! I'm Lisette
For the past years I have worked as head of Policy Administration Department which is responsible for all policy-related transactions and servicing requirements, after-sales service and recordkeeping of policyholders’ files. I am responsible for planning, organizing, coordinating and controlling the activities of this department.
Currently I am a certified Social Media Manager, ventured in graphic designing, photo and video editing, e-commerce and pursuing a Quickbook certification . I am also pursuing a content writing with SEO and virtual assistance certification
I am well organized, detail oriented and able to prioritize effectively to manage conflicting demands in a fast paced work environment. I have strong analytical, and time management skills and a very high degree of commitment to my work as evidenced in my 27 years being with Cocolife.
Lisette dela Paz
Social Media Manager
Senior Manager -Policy Administration
Skype:
Lisette dela Paz
Email:
FB-Lizjap Creatives
Lizjap Financial and Real Property Consultant
Address:
Meson Casahara Building
Yokohama, Japan
Date of Birth:
February 21
EXPERIENCE
2004-2019
Senior Manager
SENIOR MANAGER - POLICY ADMINISTRATION
DIRECTLY SUPERVISES PAD Supervisors,Counter Service Specialists; Policy Service Processors and Assistants, Clerks
JOB SUMMARY : Responsible for planning, organizing, coordinating and controlling the activities of the Policy Administration Department.
The Policy Administration Department is responsible for all policy-related transactions and servicing requirements, and recordkeeping of policyholders’ files.
2002-2003
ASSISTANT MANAGER - CALL CENTER
· Handles Counter Services Specialists- representatives who deals with walk-in clients
· Handles Call Center Specialists – agents who deals with telephone inquiries and conservations
· Handles Customer Complaints Unit who’s in charge with customer’s complaints
· In charge of developing Customer Service Survey and doing Customer Service measurements and setting service standards
· Prepares monthly reports of all customer-related transactions with analysis during Management meetings
· In charge of preparing and conceptualizing the departments action plans, KRAs and goals every year
· Develope procedures of Customer Service Dept. and in charge of documentation for ISO certification
· In charge of developing a system in logging transactions of frontliners and Call Center agents
· In charge of designing and conceptualizing communications to policyholders such as Customer Service bulletins, Christmas cards and newsettes
1997-2001
Internship
SUPERVISOR - CUSTOMER ACTION CENTER
· In charge of frontliners and Call Center agents
· Conduct surveys of customer’s needs and wants
· Coaching and mentoring Customer Representatives
· Monitor trainings and workshops of Customer Service representatives
· Develop individual goals of the unit
· Continually looks for ways to upgrade customer service skills of Customer Service representatives and Call Center agents
· Monitor expenses of the unit in accordance with the budget set for the year
· Administer compliance of the unit with regards to guidelines and procedures as set by the ISO Certification of the company
· Incharge in the documentation of procedures and quality plan standards of the unit for the ISO certification
EDUCATION
2020
-Social Media Management Certification (FHMOMS)
- Photo and Video Editing with Brand Marketing (FHMOMS)
-E commerce certification(FHMOMS)
-Accounting and Quickbooks(FHMOMS)
1987-1991
UNIVERSITY OF SANTO TOMAS
AB Communication Arts specializing in Advertising and Marketing
1981-1987
RIZAL HIGH SCHOOL
Secondary
SKILLS
Customer Servicing- Expert
Photo and Video Editing with brand Marketing-knowledgeable
Quickbooks-knowledgeable
Social Media Managing and Marketing certified
E commerc ecertified
Canva,Trello,AmazonScout,Photoshop,Planoly,Hootsuite,ClickFunnel,Google & FB ads -knowledgeable
EXPERTISE
For the past years I have worked as Head of Policy Administration Department which is responsible for all policy-related transactions and servicing requirements, after-sales service and recordkeeping of policyholders’ files. I am responsible for planning, organizing, coordinating and controlling the activities of this department.
I am well organized, detail oriented and able to prioritize effectively to manage conflicting demands in a fast paced work environment. I have strong analytical, and time management skills and a very high degree of commitment to my work as evidenced in my 27 years being with Cocolife.
I have knowledge on the following -E commerce, Online Accounting and Bookkeeping, Quickbooks and Xero,Photo editing and Brand Marketing, Social Media Marketing.
I would much appreciate the opportunity to contribute to the company should I be given a chance.